The connection between employee experience (EX) and customer experience (CX) is well-documented, with both anecdotal evidence and statistical data supporting the correlation. Research indicates ...

8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements. Caution Concerning Forward-Looking Statements.

Does Your Tech Stack Drive an Aligned Customer and Employee Experience? 4 minute read. By Derek Martin. January 29, 2025. Customer Experience. Share. Share. Copy link. Email. LinkedIn. Twitter ...

Genesys®, a global cloud leader in AI-powered experience orchestration, announced today that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhancing its ...

Customer experience shapes how employees work The majority of frontline employees and bank leaders agree that work in their institutions is shaped by how they serve their customers. Notably, 42% of ...

SAN MATEO, Calif. and CHENNAI, India, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced Freddy AI Agent – a new ...