CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Retail’s workforce contraction isn’t reversing anytime soon. Brands that succeed will focus on tools that empower smaller ...

People don’t typically buy for logical reasons alone; they also buy for emotional reasons. Because of this emotional ...

Content is the lifeblood of customer experience, and AI is revolutionising how we create, manage, and deliver it, notes ...

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

Chery's use of blond humanoid robot salespeople, while attracting attention, likely faces challenges due to the uncanny valley effect, but serves as a valuable step in developing future human-robot ...

Omni Interactions secures 3rd consecutive Outsource Partner of the Year award from Business Intelligence Group for its innovative Fractional Workforce Model. Winning Outsource Partner of the Year ...

AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud CX solution. The solution is a fully integrated AI ...