'Good Enough' Customer Service Is NOT Good Enough. By Michael Hess. Updated on: January 19, 2011 / 7:33 ... one of the the most idiotic customer service comments I've ever heard.

If you want your customer service to be as good as you think it is, you must understand your customers. Survey them. Talk to them. Ask them what you can do better. Deliver on their expectations ...

CX’s One-Star Review. Every day, we share highly personal information, such as credit cards and Social Security numbers, with customer service representatives and automated systems.