Estimated reading time: 6 minutes. Understanding the latest automation in contact centers. In the world of customer service, the introduction of omnichannel support represents a significant leap ...

As automation technologies have advanced, businesses have begun integrating various elements of the customer service workflow—such as chatbots, self-service tools and knowledge bases—but these ...

Fact checked by Peter Gratton The rapid rise of artificial intelligence (AI) is reshaping the workplace faster than most people realize. What started with automating back-office tasks and customer ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Business Process Automation (BPA) is the practice of using technology to streamline repetitive, rule-based activities across ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or CXA, which involves specialized AI tools or “agents” that work together to ...

Customer experience automation uses real-time data and AI to deliver personalized, ... Research Report 3 Customer Service AI Trends That Are Actually Moving the Needle Because talk is cheap.

The good news is consumers and restaurant operators are not completely at odds. Consumers agree that automation has its place ...

There’s no better time to explore how automation — specifically the WhatsApp Business API Platform can enhance the quality of service without sacrificing the human touch. Customer interactions ...

NICE (NICE) announced a partnership with ServiceNow (NOW) to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered ...

Over the past few months, I have enjoyed working with one of the world’s largest financial services companies to help create its multi-year customer service automation/AI road map. We have examined ...