Businesses seeking to improve the customer experience often build customer journey maps—a visual representation of ... such as customer service representatives or front-line operations managers at ...

For most consumers, banking is about trust, simplicity, and confidence. They want fast answers, frictionless support, and ...

Wyndham is leveraging mobile to bridge a former gap within the customer journey ... marketing and retail experience, and consumers now come to expect a journey that is geared toward them ...