Several years ago, popular business books trumpeted the importance of focusing your company by choosing a distinct business model. One best-selling book offered these alternatives: (1) customer ...

It was almost thirty years ago that Michael Treacy and Fred Wiersema, co-authors of The Value Disciplines of Market Leaders, introduced one of the great strategy frameworks of all time. They argued ...

For a look at destinationCRM's complete coverage of CRM Evolution '09, click here. For all the live-twittering, follow @CRMe09 on Twitter, or see all the tweets under the hashtag #CRMe09. NEW YORK — ...

Michael Treacy and Fred Wiersema wrote a great business book a few years back called “The Discipline of Market Leaders”. In essence, they posited that market leaders are strong in one three key ...

Throughout my career, I have focused on achieving operational excellence. I enjoyed measuring anything that could be measured and establishing processes to help a business operate effectively. This ...

Imagine the power of connecting all facets of the manufacturing enterprise -- from warehouses and production to field and, ultimately, delivery to the customer. Imagine gaining the ability to monitor, ...

The recession is ahead of our thinking about how to sell around it. Our first response is a tried and true strategy that is not right for all occasions. People will disagree with me, but so far we’ve ...

Many telecom departments and IT groups are focusing on what I call “operational excellence.” In a nutshell, that means providing top-quality services to internal customers: the lines of business and ...

Most organizations continuously strive to achieve operational excellence, but they spend less effort understanding customer needs — and few marry these two sources of customer value effectively. While ...