Artificial intelligence tools that can “listen” to live calls and provide real‑time guidance are increasingly attractive to businesses, including sales and customer service among other functions.

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

FaceTime, Skype, Zoom, and other apps offer live captions for calls and videoconferences. You can record calls in FaceTime. Several services and some apps transcribe audio to text using machine ...

Apple has officially launched iOS 18.1, a major update introducing over 55 new features and enhancements crafted to elevate the iPhone experience, including the much-anticipated Apple Intelligence.

With how popular and easy communicating via social media and texts has become, it's honestly refreshing when you see somebody take or place an actual call using their phone. That's not to say that ...

Caller identity company Truecaller has launched its call recording and transcription for paid users in India, the company’s biggest market. The recording feature will be available to premium users on ...

iOS 18.1 is introducing one of the most highly anticipated features to iPhone. Credit: Ravi_Sharma1030 / Shutterstock.com Call Recording, announced at WWDC 2024, is one of the most highly anticipated ...

How to Record a Phone Call on Android in 5 Ways Your email has been sent Recording phone calls on Android can be done using built-in features or third-party apps. Learn the best methods and legal tips ...

The iPhone has been around since 2007, and at long last with iOS 18 it’s getting a very useful new phone-related feature: call recording from right within the Phone app, which can then turn into a ...