Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over ...

British Telecommunications PLC plans to migrate its U.K. call centers to a new voice-over-IP (VoIP) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

A Pew survey of 911 call centers around the US released Tuesday found few have staff with behavioral health crisis training, and most have only limited options in how they respond to crisis calls.

An entry-level call center employee can make about $470 a month, which is a very good salary for the Philippines but far less than their counterparts are paid in the U.S. or Europe.

Call centers are using voice-analysis software that detects mood in both customers and agents, and offers motivational suggestions. HOTLITTLEPOTATO Save this story ...

Indian police arrested the alleged mastermind behind a network of a scam call centers that stole millions from Americans by fooling them into thinking they were in trouble with the taxman.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

W. M. “Rusty” Rush, chairman, CEO, and president of Rush Enterprises, noted in a statement those efforts beef up RTC’s network to encompass 110 locations in 20 states, which includes 1,897 ...

One Call Care Management (“One Call”) has acquired MedFocus Radiology Network (“MedFocus”). One Call Announces Acquisition of MedFocus Radiology Network August 11, 2015 07:01 AM Eastern ...