Dynamics 365 (formerly called Microsoft Dynamics 365 CRM) offers AI-powered sales services and marketing applications. These apps are all part of the greater Microsoft tech stack and can be ...

Officials said that it would work with Microsoft's own Dynamics 365 Sales CRM app/service and CRM systems from other companies. Viva Sales is all about automatically capturing customer data and ...

A new AI-based extension to the company's Dynamics 365 CRM and ERP platform can automatically generate answers to customer emails, suggest marketing and sales campaigns, and summarize Teams chat ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Microsoft’s set of low-code tools for building apps and workflows, and Dynamics 365, the company’s suite of enterprise resource planning (ERP) and customer relationship management (CRM ...

Microsoft includes Viva Sales in its Dynamics 365 Enterprise and Dynamics 365 Premium licensing. Organizations using other CRM systems ... Office 365 apps likely are candidates as well for ...

Still, it lacked CRM features, a downside for sales and marketing teams that ... sales and inventory. Microsoft Dynamics 365 has a mobile app—available for both iOS and Android devices—that ...

That's where user experience (UX) comes in. Let's take a direct look at two big CRM platforms, Microsoft Dynamics vs. Salesforce CRM, and see how they compare in terms of usability. The Importance ...