Selling to other businesses has never been simple, but in 2026 the game has shifted significantly. Buyers self-educate before ...

Many businesses invest significant time, money and effort into keeping customers happy. While the results of such investment can be clear when a company receives glowing reviews and returning business ...

J.D. Power's 2024 Electric Utility Business Customer Satisfaction StudySM indicates a significant rise in satisfaction among U.S. business customers of electric utilities. After several years of ...

One in 4 companies abandon bank onboarding before using the product they signed up for, according to our February 2025 research report titled "The Business Banking Customer Experience Report." We ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Ditch traditional strategies and focus on game-changing practices like reverse-engineering customer experience, hyper-personalization, analyzing interactions to gauge emotional engagement and more.

Georgia Power, the state's electric utility serving 2.8 million customers, focuses on improving and enhancing the customer experience throughout its business. The company works with many businesses of ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best when both customers and employees are highly satisfied. In today's ...

TROY, Mich.: 16 Oct. 2024 — Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the JD Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, SM ...

TROY, Mich.: 10 July 2025 — Cost of service and performance and reliability satisfaction of business internet service has boosted overall satisfaction, according to the JD Power 2025 U.S. Business ...

A survey compiled from fintech firm Ramp’s clients’ expense data shows 34.4% of participating businesses are paying for Anthropic services, more than any other AI lab, while only 32.3% pay for OpenAI.

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...