One of the things I’ve not been shy about is that banks, in their effort to master digital, have created an efficient servicing experience that is functionally correct, but emotionally devoid. Think ...

Most banks and credit unions still treat AI as a chatbot or efficiency tool. Bank of America built something much bigger. In this live conversation from the Financial Brand Forum, Jorge Camargo, Head ...

Eltropy, the digital conversations platform for community financial institutions, announced it has added new use cases – including fraud prevention – and new deployment models for its Video Banking ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Eltropy’s platform-backed Video Banking allows CFIs to deliver secure, ...

New integration enables credit unions and community banks to process payments instantly across digital, SMS, and voice channels LEHI, Utah, March 19, 2026 /PRNewswire/ -- As credit unions and ...

The digital banking revolution is over. Not because it failed, but because it’s stalled. Consumers have embraced mobile and online banking. Banks and credit unions have poured millions into digital ...

Eltropy video banking has really been a lifeline for our branches. When we opened a location in San Bernardino through a merger, we installed a kiosk and never needed traditional branch staff.” — ...

LEHI, Utah, March 19, 2026 /PRNewswire/ -- As credit unions and community banks accelerate adoption of AI-driven service channels, payments often remain disconnected from the conversations that ...

As credit unions and community banks accelerate adoption of AI-driven service channels, payments often remain disconnected from the conversations that trigger them. This disconnect creates friction at ...