American Airlines and British Airways both charged for the same tickets. When contacted, American Airlines only refunded one of them, leading to an overcharge of more than $1,600 after Citi ...

I requested a refund, but American Airlines issued a flight credit that expires in one year. I only booked the ticket the day before, so I feel I should get a full refund.

GLENN WARD, Whitman, Mass. A. You should have only received one charge for your tickets, of course. And if you got a double charge, then your agent should have fixed it with American Airlines’ help.