Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

SEATTLE—AWS announced the general availability of AWS Elemental Link UHD, a High Efficiency Video Coding (HEVC) encoding device that makes it simple and cost efficient to connect a live ultra-high ...

Amazon Web Services has launched AWS Elemental MediaConnect Gateway, a new cloud-connected software application to transmit live video between on-premises multicast networks and AWS. Part of AWS Media ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...